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GENERAL CONDITIONS

Article 1: GENERAL PROVISIONS

1.1 The service company undertakes to provide domestic help in the form of activities that include:

  • Cleaning of the private residence
  • Laundry and ironing of the client’s household linen
  • Occasional small sewing jobs
  • Preparation of meals
  • Maintenance of the windows of the dwelling
  • Occasional small errands.

The user explicitly acknowledges that the service company worker will only be employed within the private sphere and undertakes to scrupulously respect the service voucher legislation (Law of 20 July 2001).

1.2 The service company worker cannot be a relative or allied up to the second degree of the user or have the same residence. If this situation arises, the user shall immediately inform the service company.

1.3 If no breaks are planned during working hours, the service company worker shall be allowed to smoke a cigarette in the morning and one in the afternoon.

Article 2: SECURITY POLICY

2.1 The beneficiary undertakes to:

  • 2.1.a Not demand any dangerous or too heavy work from the domestic helper (e.g. lifting very heavy objects, climbing more than 3 steps high on a ladder, etc.).
  • 2.1.b Ensure that the equipment provided to the domestic helper is sufficient, adapted to the work requested, and in good working condition.
  • 2.1.c Not provide the service company worker with corrosive cleaning and maintenance products that could have an impact on the worker’s health and/or be corrosive to the furniture and surfaces of the house.
  • 2.1.d The user shall not provide products with an active chlorine content exceeding 2%, and it is also prohibited to provide ammonia to the domestic helper.
  • 2.1.e Inform the service company in case of contagious illness, in order to avoid its spread.
  • 2.1.f Not require the domestic helper to perform any of the following activities: cleaning common areas of buildings, cabinets of liberal professions, shops, taking care of children or pets, cleaning animal litter, performing DIY or gardening work, working on a high ladder, cleaning outside in unfavorable weather conditions such as rain, snow, extreme cold or heat, moving heavy furniture, carpets or garbage bags, cleaning any type of vehicles, disposing of excrement, used sanitary towels and other intimate objects.
  • 2.1.g Ensure that the work is carried out under suitable conditions with regard to the safety and health of the domestic helper. It exclusively consists of support in the daily maintenance of the accommodation.
  • 2.1.h Ensure that there is always a first aid kit available to the worker. In case of an accident, the user shall immediately inform the service company.

2.2 The user undertakes to inform the domestic helper in case of possession of a home surveillance camera system and to respect the conditions regarding video surveillance as stipulated in Article 9 of the Civil Code / Article 226 of the Penal Code, in order not to infringe on privacy and respect the worker’s right to image.

Article 3: PAYMENT POLICY

3.1 The beneficiary shall provide the domestic helper with 1 signed and dated service voucher per hour worked on the day of the service. If the user fails to provide the due service vouchers on the day of the service, he/she shall undertake to sign a list of missing vouchers, dated and signed, specifying the reason for the delay in payment.

3.2 Any started hour is a paid hour.

3.3 The user undertakes to provide service vouchers with a valid expiration date. Expired vouchers are not accepted.

3.4 Any damaged service voucher loses its value.

3.5 In case of electronic service vouchers, the beneficiary undertakes to validate them no later than one week after their introduction.

3.6 Failures to comply with payment delays or other commitments towards the domestic helper shall result in the suspension of services.

3.7 After the notification period to the user, defined as 6 weeks, the service company reserves the right to claim payment for services up to the number of hours due multiplied by the residual value of the service vouchers.

3.8 In case of a payment delay of more than one month, the user shall owe a lump sum of €15.00 to the service company for administrative fees.

Article 4: DISPUTE OF WORKED HOURS

4.1 In case of dispute over the hours worked by the worker or the quality of the services provided, the user shall notify the service company within 7 days of the disputed service. After this period, the service company shall consider the hours as actually worked and the services as deemed to have been performed to the client’s satisfaction.

Article 5: ABSENCES

5.1 In case of absence of the user or any modification related to the planned service of the domestic helper, he/she shall notify the service company at least ten days in advance: by email to info@maxiclean.be; by phone to the relevant department; or via the “suspension of activity declaration” form.

5.2 In the absence of notification, the scheduled day(s) and hours worked shall be deemed due. The service company shall therefore claim a lump sum compensation from the user under Article 5 §5.1, equal to the number of lost working hours paid with service vouchers. In case of non-payment and after notification, the service company reserves the right to claim from the user the number of hours due multiplied by the residual value of the service vouchers.

5.3 The user’s absences cannot be used during the client’s one-month notice period.

5.4 There will be no services provided on public holidays. The service company shall provide an updated list every year of the public holidays granted to the domestic helper.

5.5 In case of unexpected absence of the domestic helper or unforeseen circumstances (sick leave, leave for force majeure or special leave), the user shall be notified as soon as possible by the service and a replacement shall be offered to him/her as far as possible and subject to the availability of the service company.

Article 6: NON-DISCRIMINATION

6.1 The service company provides the client with a quality service that guarantees respect for human dignity, privacy, ideological, philosophical or religious convictions, the right to complaint, the right to information and the right to scrutiny of the user, and takes into account the client’s life situation. With regard to workers and clients, we shall not make any distinction based on race, ethnic origin, disability, sexual orientation, philosophical or religious beliefs, in the context of the offer and provision of services (cf. Law of February 25, 19693 on the fight against discrimination and amending the Law of February 15, 1993 creating a center for equal opportunities and the fight against racism).

Article 7: LOSS AND THEFT

7.1 All items that the user provides to the domestic helper (such as keys, for example) shall be under the full responsibility of the user. In case of loss or theft of the user’s belongings, the incident must be immediately reported to the responsible authority, namely the police.

7.2 The service company does not provide any insurance against theft or loss.

Article 8: WORK ACCIDENT INSURANCE

8.1 The service company is required to take out work accident insurance in order to compensate, in accordance with the Law, the domestic helper who would be a victim of a work accident.

Article 9: CLAIMS

9.1 In case of damage caused at the user’s premises, a deductible of €250 applies.

9.2 Any damage caused by the worker must be reported by means of a written and bilateral declaration (by the worker and by the client) addressed to the service company within 48 hours following the service during which the incident occurred. This declaration shall be made via sinistres@maxiclean.be and by registered mail.

Article 10: TERMINATION OF SERVICES

10.1 The service is concluded for an indefinite period.

10.2 Each party has the right to terminate the services by giving one month’s notice.

10.3 This notice must be notified by registered mail or via email and will take effect from the date of the letter/email (info@maxiclean.be).

Article 11: DATA PROCESSING

11.1 The user agrees to inform the service company of any change of address.

11.2 The service company undertakes to respect the confidentiality of the information entrusted by the user and provides the privacy policy available on www.maxiclean.be.

11.3 In accordance with the law of April 14th, 2016, Regulation No. 2016/679, known as the General Data Protection Regulation, for any information concerning this information in Article 10 § 11.2, the user can contact the Data Protection Officer responsible for the protection of personal data via dpo@maxiclean.be.